Frequently asked questions

We accept returns within 30 days of purchase, as long as the items are in their original condition and packaging. For personalized or handcrafted items, returns may be limited or require approval. To start a return, contact our customer service team with your order details and reason for the return. If approved, customers cover return shipping unless the product was damaged or defective upon receipt. Your satisfaction is our priority, and we aim to honor the significance of every piece we create.

We understand the importance of timely delivery for our memorial bracelets and gifts. Orders are crafted with care and typically ship within 3 to 5 business days. Expedited shipping options are available for faster delivery. We strive to balance quality and speed, ensuring you receive a meaningful tribute promptly.

#ProjectBlackHorse is our initiative to create luxury memorial bracelets and gifts that honor the sacrifices of military personnel, veterans, law enforcement, first responders, and nonprofits. Through this project, we design and craft high-quality commemorative pieces that combine meaningful symbolism with exceptional craftsmanship, providing lasting tributes to those who serve.

Yes, we offer custom design plaques crafted with precision and care to honor military personnel, veterans, law enforcement, first responders, and nonprofits. Each plaque is personalized to reflect the unique service and dedication of the individual or group, providing a meaningful and lasting tribute.

We want you to be completely satisfied with your purchase! If for any reason you're not delighted, you can return your item within 30 days of purchase for a full refund. Please contact us for return instructions.

Yes, you can personalize a product with multiple names or details. Simply reach out to us during the art proof process via chat or Instagram Messenger, and we'll guide you through the customization.