Frequently asked questions

A: Yes, Project Black Horse accepts returns on products within 30 days of purchase, provided the items are in their original condition and packaging. Due to the personalized and handcrafted nature of our luxury memorial bracelets and gifts, returns on customized items may be limited or subject to approval. To initiate a return, please contact our customer service team with your order details and reason for the return. Once approved, customers are responsible for return shipping costs unless the product was received damaged or defective. We strive to ensure your complete satisfaction while honoring the special significance of each piece we craft. (Frequently Asked Questions)

A: At Project Black Horse, we understand the importance of timely delivery for our luxury memorial bracelets and gifts honoring Military, Veterans, Law Enforcement, First Responders, and Nonprofits. Orders are carefully crafted with precision and respect, and we typically ship within 3 to 5 business days after the order is placed. Expedited shipping options are available for customers who require faster delivery. We prioritize both quality and speed to ensure you receive a meaningful and expertly made tribute as quickly as possible. (Frequently Asked Questions)

A: #projectblackhorse is a specially curated initiative by Black Horse Fabrications focused on creating luxury memorial bracelets and gifts that honor the sacrifices and service of Military personnel, Veterans, Law Enforcement, First Responders, and associated Non-Profit organizations. Black Horse Fabrications is deeply involved in this project by designing and crafting high-quality, next-level commemorative pieces that combine meaningful symbolism with exceptional craftsmanship. This project reflects the company’s commitment to producing thoughtful, durable, and respectful luxury items that serve as lasting tributes, providing comfort and recognition to families and communities connected to these vital service members. (Frequently Asked Questions)

A: Yes, Project Black Horse, through its Black Horse Fabrications division, offers custom design plaques. These plaques are meticulously crafted to honor military personnel, veterans, law enforcement, first responders, and nonprofit organizations. Each piece is designed with precision and care, incorporating personalized details that reflect the unique service and dedication of the individual or group being honored. This service complements our luxury memorial bracelets and gifts, ensuring a meaningful and enduring tribute crafted with the highest quality materials and craftsmanship. (Frequently Asked Questions)

We want you to be completely satisfied with your purchase! If for any reason you're not delighted, you can return your item within 30 days of purchase for a full refund. Please contact us for return instructions.

Absolutely! You can personalize a product with multiple names. Just contact us via chat or Instagram Messenger during the art proof process to get started.