Frequently asked questions

Yes. You can include multiple names or details, and we will help you review the layout during the proof process so your design fits well and stays clear.

Orders are processed within 1 to 3 business days and shipped via USPS. If timing matters for your memorial piece, reach out before you place your order.

Project Black Horse is our commitment to honor the sacrifices made by military families. When you buy from Black Horse Fabrications, your purchase helps support that mission and keep the tribute going.

Yes. You can order custom plaques from us, and we can personalize them to honor a service member, unit, or cause. We also offer custom laser engraving to help make the piece more personal.

You can return items within 30 days of purchase as long as they are in original condition and packaging. Personalized or handcrafted items may have limited return options or need approval. If your return is approved, you cover return shipping unless the item arrived damaged or defective. Contact us with your order details and reason for the return to get started.

We want you to be completely satisfied with your purchase! If for any reason you're not delighted, you can return your item within 30 days of purchase for a full refund. Please contact us for return instructions.

You can pay with credit card, Apple Pay, Google Pay, Tap to Pay, and Afterpay. Available options may appear at checkout based on your device and payment method.

You can place a custom order by sharing your idea, the person or unit you want to honor, and any details you want included. You can contact us by text, email, or message, and we will help you move forward with the design.

Yes. You can request memorial pieces for law enforcement, first responders, military service, and other tribute needs. Share the name, badge number, unit, date, or message you want included, and we will help you create a respectful custom piece.

Yes. Black Horse Fabrications gift cards are available and can be used toward custom jewelry, accessories, and apparel. They are a simple way to let someone choose a tribute piece that feels right to them.

Yes. When your design needs layout confirmation, we review the details with you before production. If we need anything clarified, we will reach out so the final piece is accurate and clear.

Yes. We can help with bulk and group orders for units, departments, memorial events, and organizations. Contact us with your quantity, design idea, and timeline so we can review options with you.

Our loyalty program lets you earn points on every purchase. You can redeem points for discounts, free products, and exclusive merchandise, and you may also get early access to new products, sales, and promotions. Members can receive special birthday and milestone offers as well.

If you need your order by a specific date, contact us before placing it. We ship USPS, and timing depends on the product, personalization, and destination. We will let you know whether your timeline is possible before you order.

Please contact us as soon as possible if you need to update or cancel an order. Because many of our items are custom made, changes are usually only possible before production begins. We will do our best to help if you reach out right away.

For best results, keep your piece away from harsh chemicals and clean it with a soft, dry cloth. Try to store it separately when you are not wearing or displaying it. If you are unsure about a specific material or finish, contact us for care guidance.