At Black Horse Fabrications, many of our products are custom engraved, personalized, or made to order. Please review the following processing and shipping information before placing your order.

 

Production and Processing Time

 

Custom and engraved products require additional production time before they are shipped.

 

Our standard production time is approximately 3–7 business days after:

• Payment has been received;

• All personalization details have been submitted; and

• The customer has approved the design proof, when a proof is required.

 

Business days do not include weekends or federal holidays.

 

Production time may be longer for:

• Large or bulk orders;

• Detailed custom artwork;

• Memorial plaques and portraits;

• Products requiring special materials;

• Orders with multiple revisions; or

• Periods of unusually high order volume.

 

Production time and shipping time are separate. The estimated delivery period begins only after the completed order has been accepted by the shipping carrier.

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Proof Approval and Shipping Delays

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When a design proof is provided, production will not begin until the customer approves the proof.

Customers are responsible for reviewing all names, ranks, dates, units, spelling, punctuation, emblems, photographs, and other customization details before approving the design.

Delays in proof approval, missing order information, or customer-requested changes may delay production and shipping.

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Once a proof is approved and production begins, personalized and custom products are non-refundable except when Black Horse Fabrications confirms a production error or product defect.

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Returns on wrong size tribute bracelets excepted only if returned before 30 days of purchase. Customer must cover shipping on return exchange.

 

Domestic Shipping

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Domestic orders are shipped using standard shipping services through the United States Postal Service or another available carrier.

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Estimated domestic delivery after shipment is:

2–5 business days

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This is an estimated delivery range and is not guaranteed.

Delivery may take longer because of:

• Carrier delays;

• Severe weather;

• Federal holidays;

• Transportation interruptions;

• Incorrect or incomplete addresses;

• Military, APO, FPO, or DPO destinations;

• Remote delivery locations; or

• Circumstances outside the control of Black Horse Fabrications.

 

At this time, expedited or guaranteed shipping is not offered unless Black Horse Fabrications agrees to it in writing before the order is placed.

 

Tracking Information

 

Tracking information will normally be sent to the email address provided during checkout after a shipping label has been created.

 

Tracking may not update immediately. Please allow time for the carrier to receive and scan the package.

 

The creation of a shipping label does not necessarily mean the package has already been accepted by the carrier.

 

Estimated Total Order Time

 

For most domestic custom orders, customers should allow approximately:

1-3 business days for production plus
3-5 business days for estimated delivery

 

The estimated total time is generally 5-7 business days after all required information and proof approval have been received.

 

These timeframes are estimates and are not guaranteed.

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Rush Orders and Event Deadlines

Customers should contact Black Horse Fabrications before ordering if the product is needed for a:

• Memorial service;

• Funeral;

• Retirement ceremony;

• Military event;

• Deployment;

• Birthday;

• Holiday; or

• Other time-sensitive occasion.

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A requested delivery date is not guaranteed unless Black Horse Fabrications confirms the deadline in writing.

Black Horse Fabrications is not responsible for missed events or deadlines caused by late proof approval, incomplete information, customer-requested changes, carrier delays, weather, or other circumstances outside our reasonable control.

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Shipping Addresses

Customers are responsible for providing a complete and accurate shipping address during checkout.

 

Please verify:

• Recipient name;

• Street address;

• Apartment or unit number;

• City;

• State;

• ZIP code; and

• Email address.​

 

Black Horse Fabrications is not responsible for delays, returned packages, or incorrect delivery caused by an address entered incorrectly by the customer.

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If an address correction is needed, contact us immediately. Address changes cannot be guaranteed after an order has shipped.

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Customers may be responsible for additional shipping charges when an order must be shipped again because of an incorrect, incomplete, or undeliverable address.

APO, FPO, and DPO Shipping

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We proudly ship to eligible APO, FPO, and DPO addresses.

Military-address deliveries may require additional transit time and may not follow the standard 2–5 business-day domestic estimate.

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Customers must provide the complete military address in the proper format during checkout.

 

International Shipping

International orders are accepted by approval only.

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Customers outside the United States must contact Black Horse Fabrications before placing an order to confirm:

• Whether shipping is available to the destination country;

• Whether the requested product can be shipped internationally;

• Estimated shipping costs;

• Available carrier services;

• Estimated delivery time; and

• Any product, customs, or carrier restrictions.

 

Approval of one international order does not guarantee that future orders or all products can be shipped to the same destination.

 

International delivery times vary by country, carrier, customs processing, and local postal service. International delivery dates are not guaranteed.

 

The customer is responsible for all applicable:

• Customs duties;

• Import taxes;

• Value-added taxes;

• Brokerage charges;

• Handling fees; and

• Other government or carrier fees.

 

These charges are not included in the product price or shipping charge unless specifically stated in writing.

Black Horse Fabrications is not responsible for customs delays, refused entry, confiscated shipments, or additional fees charged by the destination country.

 

International orders that are refused, abandoned, or returned because the customer did not pay required customs charges may not qualify for a refund. Any eligible refund may be reduced by original shipping costs, return shipping costs, customs fees, and other expenses incurred.

 

Lost, Stolen, or Delayed Packages

Once a package has been accepted by the carrier, transportation and delivery are controlled by that carrier.

 

Black Horse Fabrications will reasonably assist customers with tracking questions or carrier claims, but we cannot guarantee reimbursement or replacement when the carrier denies a claim.

 

If tracking shows that a package was delivered but it cannot be located, customers should:

1. Check around the delivery location;

2. Ask household members or neighbors;

3. Contact the local post office or carrier;

4. Allow additional time in case the package was scanned early; and

5. Contact Black Horse Fabrications for available assistance.

 

Black Horse Fabrications is not responsible for packages stolen after confirmed delivery.

 

Customers should select a safe and secure delivery location.

 

Damaged Packages

Customers should inspect their order promptly after delivery.

If an order arrives damaged, contact Black Horse Fabrications within seven calendar days of delivery and provide:

• The order number;

• Clear photographs of the damaged product;

• Photographs of the packaging;

• A photograph of the shipping label; and

• A description of the damage.

 

Do not discard the product or packaging until the claim has been reviewed.

 

Contact Information

 

Questions about production, shipping, tracking, or international-order approval may be sent to:

 

Black Horse Fabrications
Email: blackhorsefab@gmail.com
Text or Phone: (346) 869-0518
Website: www.blackhorsefabrications.com