1 business day production + estimated 3–5 business days shipping

For most domestic custom orders, allow approximately 4–6 business days after payment, all personalization details, and proof approval (when required). These are estimates, not guaranteed delivery dates. Business days exclude weekends and federal holidays.

 

Production & proof approval

Many of our products are custom engraved or made to order. Standard production takes 1 business day once payment, complete order details, and any required proof approval are received.

Review names, ranks, dates, units, spelling, punctuation, emblems, photos, and all customization details before approving your proof. Missing information, delayed approval, or requested changes can delay your order.

Bulk orders, detailed artwork, memorial plaques and portraits, special materials, multiple revisions, and unusually high order volume may require longer production.

 

Returns & size exchanges

Once a proof is approved and production begins, personalized and custom products are non-refundable, except when Black Horse Fabrications confirms a production error or product defect.

Wrong-size tribute bracelets are accepted for return exchange only if returned before 30 days from purchase. The customer pays return shipping.

 

Domestic shipping & deadlines

We use USPS or another available carrier. Estimated domestic delivery is 3–5 business days after the completed order is accepted by the carrier. Production and shipping are separate.

Carrier delays, severe weather, holidays, transportation interruptions, incorrect addresses, military or remote destinations, and other circumstances outside our control may extend delivery times.

Need your order for a memorial service, funeral, retirement, deployment, birthday, holiday, or another event? Contact us before ordering. Expedited or guaranteed shipping is available only if we agree in writing before you order. A requested deadline is not guaranteed without written confirmation.

We are not responsible for missed events caused by late proof approval, incomplete information, requested changes, carrier delays, weather, or circumstances outside our reasonable control.

 

Tracking your order

Tracking is normally emailed to the address entered at checkout after a shipping label is created. A label does not mean the carrier has received your package. Allow time for the first carrier scan and tracking updates.

 

Damaged orders

Inspect your order promptly. If it arrives damaged, contact us within 7 calendar days of delivery with your order number, a description of the damage, and clear photos of the product, packaging, and shipping label.

Keep the product and all packaging until your claim has been reviewed.

 

Missing, stolen, or delayed packages

Once the carrier accepts a package, it controls transportation and delivery. We will reasonably assist with tracking questions and carrier claims, but cannot guarantee reimbursement or replacement if the carrier denies a claim.

If tracking says delivered but your package is missing, check around the delivery location, ask household members or neighbors, contact your local carrier, and allow additional time in case of an early delivery scan. Contact us for available assistance.

Choose a secure delivery location. We are not responsible for packages stolen after confirmed delivery.

 

Shipping address & corrections

Check the recipient name, full street address, apartment or unit, city, state, ZIP code, and email at checkout. Contact us immediately if a correction is needed; changes cannot be guaranteed after shipment.

We are not responsible for delays, returns, or incorrect delivery caused by customer-entered address errors. Additional shipping charges may apply to reship orders with incorrect, incomplete, or undeliverable addresses.

 

APO, FPO & DPO addresses

We ship to eligible military addresses. Enter the complete address in the proper format. These deliveries may take longer than the standard 3–5 business-day domestic estimate.

 

International orders

International orders require approval before purchase. Contact us to confirm destination and product eligibility, shipping costs, carrier services, estimated timing, and product, customs, or carrier restrictions. Approval applies to that order and does not guarantee approval for future orders or other products.

Delivery times vary with the country, carrier, customs, and local postal service; dates are not guaranteed. Unless expressly included in writing, the customer pays customs duties, import taxes, VAT, brokerage, handling, and other government or carrier fees in addition to the product and shipping charges.

We are not responsible for customs delays, refused entry, confiscated shipments, or destination-country fees. Orders refused, abandoned, or returned because customs charges were not paid may not qualify for a refund. Eligible refunds may be reduced by original and return shipping, customs fees, and other expenses incurred.

 

Need help?

For production, returns, shipping, tracking, or international approval, contact Black Horse Fabrications.

Email: blackhorsefab@gmail.com
Text or call: (346) 869-0518